Information For New Patients
Your first visit to our Ottawa physiotherapy & massage therapy practice will involve a thorough assessment of your injured body part, and the development of a goal-oriented treatment plan.
What To Expect
Our friendly and professional physiotherapists and massage therapists are happy to welcome you to Motion Works Physiotherapy & Sports Injury Centre located in Stittsville.
Please plan to arrive about 10 minutes before your scheduled appointment time so you have time to fill out any necessary paperwork. Read about what to expect at your appointment.
- What should I bring to my first appointment?
Please bring appropriate clothing to your Motion Works visit (e.g. Shorts if you have injured any part of your lower body or back; a tank top or bra top if you have injured your shoulder, neck, or mid-back). Should you forget, we have appropriate clothing and draping for your visit.
Please bring your physiotherapy or massage therapy referral (provided to you by your doctor)Please bring any investigation/imaging reports you have had completed related to your reason for attending MotionWorks. Footwear that may contribute to your symptoms and/or orthotics that you are currently using for support.
- What will happen during my first visit?
Your first visit will include a thorough examination of your injured body part and any other areas that may be influencing or related to your primary injury. Your therapist will then explain your condition and discuss a goal-oriented treatment plan with you.
- How will my condition or injury be treated?
Treatment (that day and/or any other visit) may consist of manual therapy, exercise, education, acupuncture, dry needling, ultrasound, electrotherapy, or other services relevant to your recovery and treatment plan.
Your therapist may provide patient handouts at the end of your visit, which may include exercises, information sheets, or management strategies, to help your understanding and recovery beyond the clinic.
- Do you accept insurance?
We accept extended healthcare coverage, motor vehicle collision, RCMP, National Defence, and Veterans Affairs. Remember, you do not need a doctor’s referral to see a physiotherapist.
Appointments & Cancellations
Your appointment time is reserved especially for you. As such, we require 24 hours notice for any appointment cancellation or rescheduling.
A cancellation fee of $35 or $45 applies for physiotherapy and massage therapy appointments, respectively, cancelled within 24 hours.
Please call the clinic to make any cancellations. We understand that unforeseen circumstances may arise, as such any conflicts or concerns may be discussed with the treating therapist regarding the cancellation policy terms.
At Our Office
For your convenience, our office offers the following:
- Free parking
- Bilingual service (EN/FR)
- No physician's referral required
- Payment by cash, cheque, Interac, Visa, & MasterCard