FAQs & Links
At Motion Works Physiotherapy, we know that patients who are informed about their treatment tend to experience better results. Here, you'll find answers to the questions our physiotherapists encounter most often, as well as a library of useful resources
Here are some answers to the questions our physiotherapists and massage therapists are asked most often, as well as a library of useful resources.
- After I stop physio, how often should I do my exercises?
This will be explained by the treating therapist throughout your care here at Motion Works, and at your last scheduled visit. However, the human body is built to move, so we should 'exercise' every day to help prevent injuries.
- Can I have PT/RMT when pregnant?
Yes, you may receive physiotherapy or massage therapy throughout your pregnancy, as long as there are no restrictions from your medical doctor or OB/GYN.
- Do I need a doctor’s referral/prescription?
No, a doctor's referral is not required to receive our services, as we are direct access healthcare providers. Some extended health insurance plans require a medical referral, for reimbursement.
- Do you accept W.S.I.B?
No, we do not treat clients that have sustained a workplace accident that is covered by WSIB insurance plan
- Do you do direct billing?
We do not do direct billing for extended health benefits. However, if you are covered under Medavie Blue Cross for RCMP, Veterans Affairs, or National Defence, we will direct bill. If you have sustained a motor vehicle collision injury, we will direct bill for your physiotherapy & massage therapy services received here at MotionWorks.
- Do you take O.H.I.P?
No, Motion Works is not registered to bill for OHIP services.
- Do you treat one on one?
Yes, here at MotionWorks we book our follow-up physiotherapy appointments every 20 minutes, so your physiotherapist can tend to your individualized needs one on one. Additional treatment may involve exercises in our gym or the assistance of one of our aides with any modalities your physiotherapist advises.
Massage therapy visits are always one on one, and duration is based on your appointment time booked.
- Heat or ice for my injury?
Unfortunately, there is no clear answer to this question, as it will depend on your injury's stage of healing and assessment findings. This question is best directed to your therapist at your initial assessment.
- How long after surgery should I start physio?
We suggest starting physiotherapy as soon as possible after surgery to ensure a rapid recovery and minimize errors or poor movement patterns you may develop after surgery. During the early days, treatment may include education, range of motion exercises, pain management strategies, and gait training. However, it may depend on your surgeon's recommendations and clearance.
- How long will my appointments take?
Massage therapy visit time is based on what you book. As for physiotherapy, your first visit will be approximately 1 hour, whereas follow-up visits will depend on your injury and the type of treatment you require. For follow-up treatments, you can expect to be in the clinic for 30-60 minutes.
- How many appointments/sessions do I need?
This is highly variable. It depends on your initial assessment outcomes and the treatment plan your physiotherapist or massage therapist will advise for your recovery.
- If I feel worse after my first visit or have pain, what should I do?
During your first visit, we want to investigate your injury and functional difficulties, in order to develop your treatment plan. As such, we may provoke your body and injury, creating a short-term increase in pain. If you have any questions during or after any treatment, we always encourage clients to contact their primary provider immediately to resolve any questions or concerns.
- If I previously filled in the intake sheet, why do I have to do it again?
We may ask you to complete a new intake sheet if you have not been treated for the same injury/condition in over three months; or if you have sustained a new injury. We want to ensure that we know the full picture, including medications, activities, etc; which may have changed since your last intake form.
- Should I take pain medication before my appointment?
We suggest taking your medication as prescribed by your medical doctor and pharmacist. But feel free to ask your treating therapist this question at your next visit.
- What are the clinic hours?
- Monday: 07:30 am - 08:30 pm
- Tuesday: 07:00 am - 08:30 pm
- Wednesday: 07:00 am - 08:00 pm
- Thursday: 07:00 am - 08:30 pm
- Friday: 07:00 am - 08:00 pm
- Saturday: Closed
- Sunday: Closed
- What do I do if I can’t get appt with my physio when I need one?
Here at MotionWorks our goal is client-centered care to help you recover and improve your function. Should your primary therapist be absent/ill, or your schedule constraints change, we work closely with one another to provide continual consistent care. Although some staff have taken different continuing education courses over the years, our philosophy remains the same.
- What do I need to do after my treatments?
Your treating therapist will advise you of any extra treatment elements (exercise, do's/don'ts, hot/cold, etc) and injury prevention tips at each session. Here at MotionWorks we believe in active care and recovery, and that your improvement comes beyond our clinic walls too!
- What forms of payment do you take?
We accept Visa, Mastercard, debit, cash, and cheque.
- What happens if my pain or problem returns?
Please call the clinic if your pain or troubles return, and your primary therapist (or an alternate) can advise what to do, or whether another visit may be beneficial.
- What is a private physio clinic?
MotionWorks is a private, physiotherapist-owned, orthopaedic physiotherapy clinic. That means we are not part of the publicly funded health system (hospitals, community care centres, schools, etc). The majority of physiotherapy services available in the community are delivered through private physiotherapy clinics.
- What is the difference between acupuncture and DN, IMS?
Although acupuncture, dry needling (DN), and intra-muscular stimulation (IMS) all involve the insertion of a stainless steel needle through the skin into underlying tissue, their intended effect and sensation may differ. For more information, see our Acupuncture/Dry Needling service page.
- What should I wear/bring to my assessment/appointments?
For massage therapy, you do not have to bring any particular clothing items.
- Why do I need an assessment for an injury that's already been treated?
Although your injury and symptoms may feel the same as your last incident, our therapists' responsibilities are to assess your complaints to make sure they know what is going on (same or different), in order to provide the most appropriate care. The College of Physiotherapists of Ontario, also requires physiotherapists to re-assess an individual with the same complaint if it has been longer than three months since the last interaction.
- Will I get any pain relief or treatments on my first visit/assessment?
Yes, your visit to Motion Works will involve a thorough medical and injury history (series of questions), followed by a physical exam to determine the cause and mechanism of your injury. During this first visit, the therapist will also initiate treatment.